It’s amazing how we always think that we are so strong and capable yet in reality we weak creatures. We usually take good health for granted and don’t realize this pleasure until we fall sick. We are usually hyper active and enjoying life forgetting many around us who don’t have that luxury due to a long lasting illness or a simple flu virus. A couple of days ago I started having a bad headache and neck pain and I took some panadol which relived me for a couple of hours. This morning I went to work and I was ok till midday when I started feeling horrible again and had to excuse myself from work (not like me at all). I rested and relaxed a little (only 3 hours of sleep:) ) and now Alhamdulillah I am feeling better. As they say health is a crown carried by healthy people but only those who are ill can see it.
The lesson here is that we better be grateful for our wellbeing and remember the unfortunate people around us. It’s a lesson we always remember once we fall sick but unfortunately once we recover we forget all about it. As Allah the almighty tells us in the holy Quran that we are created weak. Certainly without Allah’s mercy we will not survive in this world nor win paradise in the hereafter.
O Allah forgive us and reward us with your mercy and not with our deeds. May Allah help all those who are not well recover and get better.
Monday, January 11, 2010
Monday, January 4, 2010
Customer Service
Should I get back to blogging or should I not? Should I or should I not hmm?! Ok let’s do a test drive:
I am fascinated by a number of things (not many) so I thought I would jot a few lines about one of those things related to my work which is CRM. Customer Relationship Management is really an interesting field and powerful at the same time. This field developed so fast over the past few years to the extent that the business gurus had to come up with new names and theories for it. Earlier we used to hear about customer service and customer support as a supplementary unnecessarily costly service offered by a few businesses. Today however, customer care is a crucial part of every business or organization regardless of the industry. Companies invest heavily in upgrading customer service in order to not only meet their clients’ expectations but also to exceed them and be ahead of others. CRM is rapidly developing and becoming independent of other disciplines (mostly linked to marketing at present). CRM enable you to put a smile on people which I really love.
I really appreciate and enjoy customer relationship management and as part of my job I get to deal with ‘clients’ in every step of my job and what makes it interesting is that I work in the education sector (university) and when you are offering a service it is quite different than offering a tangible product. Dealing with people of different nationalities, cultures, languages, religions, races etc is really amazing. You get to learn a lot in the process and at the same time you get to appreciate others and most importantly appreciate your own culture and background as you start asking questions of why do we look so much alike yet we behave differently.
It is interesting when counseling students of different backgrounds about their career options how they all think and approach their career differently. I get to deal with Arabs from GCC and other countries, Indians, Africans, Russians, Europeans, etc. They all think differently and got contrasting interests in study programs. Moreover, even gender differences within the same race have an impact on this issue. Some will approach me and say we would like to enroll for a master’s program so what do you have on offer or what is good for the market (I hate this cohort of people because I see them as shallow minded). My automatic response to this is “it’s not about which program is in demand by employers but more about what interests you and what is your career plan (if you have one that is)”. This is a whole different issue that I should probably write about separately.
Another discipline that interests me is Quality Management and this is my next endeavor starting next month Inshallah. In Addition, IT really fascinates me and I was lucky to work in this field for a few years. Imagine if you combine CRM, QM and IT wow that would be really fascinating.
So what fascinates you in terms of professions? Tell us what you like about your work.
I am fascinated by a number of things (not many) so I thought I would jot a few lines about one of those things related to my work which is CRM. Customer Relationship Management is really an interesting field and powerful at the same time. This field developed so fast over the past few years to the extent that the business gurus had to come up with new names and theories for it. Earlier we used to hear about customer service and customer support as a supplementary unnecessarily costly service offered by a few businesses. Today however, customer care is a crucial part of every business or organization regardless of the industry. Companies invest heavily in upgrading customer service in order to not only meet their clients’ expectations but also to exceed them and be ahead of others. CRM is rapidly developing and becoming independent of other disciplines (mostly linked to marketing at present). CRM enable you to put a smile on people which I really love.
I really appreciate and enjoy customer relationship management and as part of my job I get to deal with ‘clients’ in every step of my job and what makes it interesting is that I work in the education sector (university) and when you are offering a service it is quite different than offering a tangible product. Dealing with people of different nationalities, cultures, languages, religions, races etc is really amazing. You get to learn a lot in the process and at the same time you get to appreciate others and most importantly appreciate your own culture and background as you start asking questions of why do we look so much alike yet we behave differently.
It is interesting when counseling students of different backgrounds about their career options how they all think and approach their career differently. I get to deal with Arabs from GCC and other countries, Indians, Africans, Russians, Europeans, etc. They all think differently and got contrasting interests in study programs. Moreover, even gender differences within the same race have an impact on this issue. Some will approach me and say we would like to enroll for a master’s program so what do you have on offer or what is good for the market (I hate this cohort of people because I see them as shallow minded). My automatic response to this is “it’s not about which program is in demand by employers but more about what interests you and what is your career plan (if you have one that is)”. This is a whole different issue that I should probably write about separately.
Another discipline that interests me is Quality Management and this is my next endeavor starting next month Inshallah. In Addition, IT really fascinates me and I was lucky to work in this field for a few years. Imagine if you combine CRM, QM and IT wow that would be really fascinating.
So what fascinates you in terms of professions? Tell us what you like about your work.
Thursday, December 31, 2009
Bye 2009 and Welcome 2010
I think the year 2009 was quite a defining year and surely booked a place in history with a number of major incidents. The war in Gaza, Obama inauguration as U.S president, and off course the economic down turn that took the world by surprise. These are some of the things that would come up to my mind when thinking 2009 what pops up in your mind? What does 2010 has in store for us?
Happy new year.
Happy new year.
Saturday, July 4, 2009
I need a road map?!?!
Have you ever being confused? confused about anything. it is a horrible feeling isn't it? Confused about what to do next in life or why are you doing whatever you are doing. what is the ultimate goal that i am seeking. what do i want to achieve. really i have no idea. i mean if you ask me what next? i would black out. Sometimes i feel that i did it all yet i feel i did nothing whatsoever. My mind is filled with question marks and exclamation marks. My heart is filled with mixed feelings. My senses are tired of my poor sense of direction. Talking about my senses man I think i got some serious sixth sense that never let me down but perhaps i am letting it down by ignoring it many times. If only i trusted my instincts! Many people who get to know me well freak out when dealing with me in fact i freak out myself. So what to do? Should I just flow with the waive or sit back and do some serious auditing, thinking, analysis, planning of the situation and how to go forward????
“Your intellect may be confused, but your emotions will never lie to you.”
Tuesday, February 3, 2009
Spanish: You got to love it
It is said that Spanish is the most widely spoken romantic language in the world! It is not the first language only for Spain but also most of Latin America (Brazil being the exception). We all enjoy Spanish music and above all I enjoy Spanish football La Liga. I think it is the most entertaining football league in the world it just has a different flavor. So what? you say! Well For the above mentioned reasons and others I dont like to mention I decided to pick up Spanish as a foreign language to add to py portfolio. I have always wanted to learn a third language and I was in a dilemma between French and Spanish but eventually I settled with Espanol. Sorry French speakers but I just think French is not that appealing at least not to me. I mean Why do I have to write something completely different from what I am saying (Spelling and pronunciation in French are just weird).
I started learning Spanish formally as well as informally. Informally through a great website that I found (www.livemocha.com). It is amazingly effective and interactive with different languages on the table for you to pick up. Not only am I learning Spanish there but also meeting and making nice friends. I realised that Latin Americans are very helpful and friendly. Everyone wants to help you learn Spanish they make life easier and more fun. To all of my friends from livemocha I say sincerely Gracias! you are great. I hope i make till the end when am fluent in Spanish and may be visit Spain or Latin America one good day (ya I know dreams).
I started learning Spanish formally as well as informally. Informally through a great website that I found (www.livemocha.com). It is amazingly effective and interactive with different languages on the table for you to pick up. Not only am I learning Spanish there but also meeting and making nice friends. I realised that Latin Americans are very helpful and friendly. Everyone wants to help you learn Spanish they make life easier and more fun. To all of my friends from livemocha I say sincerely Gracias! you are great. I hope i make till the end when am fluent in Spanish and may be visit Spain or Latin America one good day (ya I know dreams).
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